LONDON URBAN VISTA HOLDINGS LTD

LONDON URBAN VISTA HOLDINGS LTD Company Number: 16691820 Registered Address: 73 Hall Road, London, England, E15 2BT Website: www.luvholdings.co.uk

Last Updated: September 15, 2025

1. Introduction

This Privacy Policy explains how LONDON URBAN VISTA HOLDINGS LTD collects, uses, stores, and protects your personal data. We are committed to protecting your privacy and handling your information in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are: LONDON URBAN VISTA HOLDINGS LTD is the data controller for the personal information we process.

Our Data Protection Officer: You can contact our Data Protection Officer (DPO), Sebastian Okandju, regarding any data protection queries or to exercise your rights: Email: admin@luvholdings.co.uk Address: 73 Hall Road, London, England, E15 2BT

2. The Information We Collect

We collect and process the following categories of personal data directly from you when you engage with our services:

Identity Data: Your full name.

Contact Data: Your postal address, email address, and phone number.

Financial Data: Your bank details.

3. How and Why We Use Your Information

We use the data we collect for the following specific purposes, with a clear legal basis for each:

To fulfill our contractual obligations: The primary reason we process your data is to complete property transactions, including buying, selling, and managing real estate on your behalf.

Legal Basis: Performance of a contract.

To comply with legal obligations: We are required by law to conduct anti-money laundering and 'Know Your Customer' checks. This involves verifying your identity and financial details.

Legal Basis: Compliance with a legal obligation.

4. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties for marketing purposes. We will only share your data with other organizations when it is necessary for our business operations or required by law.

The types of third parties we may share your information with include:

Banks and Financial Institutions: To facilitate secure financial transactions.

Solicitors and Lawyers: To manage the legal aspects of any property transaction.

Estate Agents: To coordinate with other professionals in the real estate sector.

Internal Use: Your data is used internally for business administration and record-keeping to ensure our services are delivered efficiently.

5. Your Data Protection Rights

Under UK data protection law, you have the following rights over your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any information you believe is inaccurate or incomplete.

Right to Erasure: In certain circumstances, you have the right to ask us to delete your personal data.

Right to Complain: If you have concerns about our data practices, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO). Their website is at www.ico.org.uk.

6. Important Anti-Fraud Notice

Please be aware that fraudsters may attempt to misuse the names and details of legitimate companies for unsolicited cold-calling.

We do not engage in unsolicited cold-calling. Any call you receive from someone claiming to be from LONDON URBAN VISTA HOLDINGS LTD who asks for personal or financial details is likely to be fraudulent.

We will never ask for your bank details or passwords over the phone.

If you receive a suspicious call, please do not provide any information. We recommend you report it to Action Fraud at www.actionfraud.police.uk and notify us immediately so we can assist the authorities.

7. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our business or legal requirements. Any updates will be posted on our website at www.luvholdings.co.uk.